General terms and conditions ROYAL OLIVE SPRL

Article 1 – Seller’s identity

We are:

Royal olive BV

Weg naar As 44

3680 Maaseik

Email: info@royalolive.be

Phone number: +32(0)496.23.32.23

Company number: BTW BE0849.002.101

Article 2 – Scope and conditions

2.1 Our general terms and conditions apply to all offers where we act as seller and you as consumer (any natural person who acquires or uses products or services offered on the market for non-business purposes).

2.2 We only deliver to Belgium, France and the Netherlands. If a delivery address is specified in another country, the order may be refused.

2.3 To order, you must be at least 18 years old. Under 18, only a parent or legal guardian may place an order. If we notice that an order has been placed by a minor, we reserve the right to refuse it.

2.4 Placing an order on the website implies express acceptance of our general terms and conditions, which are always available on the website.

2.5 When you order online, a copy of our terms and conditions will be provided to you upon order confirmation or at the latest upon delivery. The format allows you to save or print these terms, which we recommend you do.

2.6 In addition to the general terms and conditions, special terms and conditions apply. If our terms and conditions are contrary to these special conditions, you as a consumer may reserve the right to invoke the text that is most advantageous to you.

Article 3 – Our offer and your order

3.1 If an offer has a limited duration or is subject to certain conditions, we will explicitly state this in the offer.

3.2 We always describe as fully and accurately as possible what you are buying and how the ordering process will work. In all cases, the description is sufficiently detailed to enable you to make a proper assessment. When we use photos, they are a faithful reflection of the goods and/or services. Mistakes are human, and if we’ve obviously made one, we’re not obliged to answer for it.

3.3 Your order is formal and the agreement between us is final when we confirm your order by post and have received approval from the card issuer for credit/debit card payment transactions. We accept Bancontact, Mistercash, KBC/CBC online, Ing home banking, Belfius Netbnaking, Ideal, Giropay, Mastercard, Vpay, Visa, Visa Electron, Diners. If payment is refused by the credit card issuer, we cannot be held responsible for late delivery and/or non-delivery of goods. Orders not validated in the name of the credit card holder will not be processed.

3.4 To purchase a product, you add it to your shopping cart. Next, enter your contact and billing information. Then you choose your delivery location: home or collection point. Finally, the last step gives you an overview page, you accept our terms of sale and you confirm your payment by pressing the order icon with the legend “order with payment obligation”. Once all these steps have been completed, your purchase is final.

Article 4 – The price

4.1 All prices quoted in our offers are guaranteed except for variations resulting from changes in value-added tax (VAT) rates.

4.2 Our prices include all taxes, VAT and services. So there are no nasty surprises. However, it is permissible for us to charge shipping costs in excess of the purchase price. You will be informed of this BEFORE completing your order.

Article 5 – Payment

5.1 We only accept payment via the payment modules listed on our website.

5.2 To ensure the security of your personal data and secure payment, transaction data is transmitted over the Internet using SSL encryption technology. You don’t need any special software to use SSL technology. You can recognize a secure SSL connection by the “lock” in your browser’s status bar.

Article 6 – Conformity

6.1 We guarantee that our products conform to your order and meet the normal expectations you may have of them, taking into account the specifications of the product ordered. We guarantee that our products, at the time of your order, comply with existing laws.

Article 7 – Delivery and performance

7.1 All goods and services are delivered to the address you provided when you placed your order.

7.2 If you order an in-stock item, it will be delivered within 1 to 4 working days. For items out of stock on our website, the lead time is 3 to 6 working days.

7.3 If we are unable to deliver by the agreed deadline, you will be notified before the deadline expires. If you are not informed of the delivery delay, you can cancel your order free of charge. In this case, we will reimburse you within 30 days of cancellation at the latest.

7.4 Deliveries are made at our risk and you are not responsible for any goods lost in the post. However, if you return merchandise within 14 days because you refuse it, you are responsible for shipping.

7.5 If goods are damaged or distorted in transit, or if the delivery does not correspond to the items ordered, you must report this as soon as possible, and in any case within 3 days of receipt. Items not conforming to the order must be returned within 14 calendar days of receipt. We cannot be held liable for damage caused by late delivery or non-delivery by the carrier appointed by the company. In such cases, our liability is limited to the value of the items, as evidenced by the evidence, which have not been received by the customer.

Article 8 – Force majeure

8.1 In the event of force majeure, we are not obliged to fulfil our obligations. In this case, we may either suspend our obligations for the duration of the force majeure or terminate the contract definitively.

8.2 Force majeure is an unforeseeable event beyond our control, which is not our fault and which prevents us from performing all or part of our obligations. By this we mean, among other things, strikes, fires, company failures, power failures, telecommunications failures, network connections or any system used that is not available at all times from our website, non-delivery or delayed delivery by suppliers, or other third parties…

Article 9 – Intellectual property

9.1 Our website, logos, texts, photographs, names and in general all our communications are protected by intellectual property rights which are either our own or belong to our suppliers or other service providers.

9.2 It is forbidden to use and/or modify the intellectual property content as described in this article. For example, it is forbidden to copy or reproduce drawings, photographs, texts, logos, color combinations, etc. without our express prior written authorization.

Article 10 – Complaints and disputes

10.1 Although we hope to be able to satisfy our customers 100%, you are always welcome to make a complaint via info@royalolive.be. We will do our best to deal with your complaint within 7 days.

10.2 For all contracts we conclude with our customers, wherever they live, only Belgian law applies and in the event of a dispute only the Belgian courts have jurisdiction. If, for reasons of international law, another law applies, these general terms and conditions shall be interpreted and applied in the first instance in accordance with the Belgian law on market practices and consumer protection.

Right of withdrawal

Can I still return my order?

If a product is not exactly as you expected, without having opened the packaging, you can return it, within 14 working days, in new condition and in its original packaging.

Please inform us of your return by e-mail to info@royalolive.be.

Send the item with sufficient postage, including your contact details (name, telephone number and e-mail address) to:

Royalolive bv. Weg naar As 44, 3680 Maaseik. Belgium

If the items have been returned correctly, Royalolive will refund the amount due within 30 days (excluding the initial shipping costs as well as those incurred by you for the return of the product).